Take a look below at what some of our customers have had to say about us.
Hi Steve & Gillian,
Just an update on my new chair. Other than a couple of shopping trips, we hadn't really given it a good run but last Sunday (24 July) we headed to Eastbourne for a couple of days.
The weather was great and the freedom my new Invacare TDX SP2 chair gave to both my wife and I was amazing. Now free of struggling to push my manual chair, Diane could walk at her own speed and go into any shops she wished without having to worry about me. I could either follow her and browse the parts I liked or whiz off to shops that I wanted to see. Being independently mobile, I didn't need constant help and I was amazed, if a little shaken up at times, as to just what tough surfaces and kerbs the TDX was able to handle with ease - even large cobblestones didn't give it pause - although I think I weakened well before my chair would.
From the narrow streets of Brighton to the lawns and gravel paths around the Battle of Hastings site at Battle Abbey, I was carried safely and comfortably everywhere. The TDX gave me both freedom of movement and a great boost in my independence and self confidence.
The set-up on the chair, done by Steve, has proven absolutely spot on and I am delighted by the battery life - that chair will keep traveling long after I am tired out! Extremely comfortable and thanks to the fitted holdall Steve very kindly provided I am able to carry all my own kit, plus a jacket, water bottle and shopping - although I have convinced Diane that there is a maximum load weight, so she does not get too over enthusiastic!
Lawns and tended verges are no problem, gravel paths, cobblestones and any sort of road / footpath surface is all taken in its stride by the TDX. The choice of speed profiles have proven particularly useful, especially when very carefully maneuvering around priceless antiques in the Brighton Pavilion.
In summary, both Diane and I are delighted with our Invacare TDX SP2, it meets our every expectation and need and then exceeds them.
Your advice and support during my research and the buying process were second to none. You said the both of you would not settle until I had the very best product for my requirements and you have certainly achieved that. I am absolutely delighted with the service you have given us; it has proven to be a life changing benefit to me.
I attach a couple of pictures just to show you our chair in action, so to speak. Please feel free to use this email and the pictures in any way you think appropriate. I would be especially pleased if they could be passed to Invacare, to record our delight with their product and your service.
With kindest regards,
Diane & Peter Huddart
I would really like to give a public pat on the back to Cumbria Mobility on Newtown Road, Carlisle, who serviced my mobility scooter.
Due to illness my scooter was not used for a month and it became evident that something was wrong with it because it would only move at a snail's pace.
I handed it in to Cumbria Mobility who warned me that because the scooter was two years old it was likely the batteries would need replacing.
I spent the weekend in the doldrums because I knew from experience that the batteries would cost in excess of £250 and then the cost of the service would bring the total to £300 - an immense amount that I would have to save for and be without my scooter for the duration.
I called for the bad news and was delighted to be told that the service engineer (named Pete) had given the scooter a complete overhaul and the scooter was now running as normal.
He'd checked the voltage of the batteries and was confident that they were fine and would run for some time yet.
This was the best news I've had in a long time and I was able to collect my scooter for the princely sum of £50 (the cost of the service).
In the past I had a really bad experience when a service engineer from another firm informed me a part to restore my previous scooter would cost £370 and tried to talk me into using that £370 towards a new one and he would remove and dispose of my old one for me as a favour to me.
On saying I would like to ring my son for advice this person said "hang on a minute, let me make a call" and went outside to do that. Coming back he was smiling and said "good news, I've been able to take advice and the part you require will now only cost £1.75"
I think Pete and Cumbria Mobility Ltd should be publicly praised for their service, their honesty and integrity. I know where I'll be going when my batteries do finally need replacing.
Denton Holme, Carlisle